Terms of service

Welcome to Faid Store Shop. These Terms and Conditions govern your use of our website and the purchase of any products from us. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. General Information & Governing Law

  • Trader Identity: Faid Store Shop is operated from 219 Tennyson Place, Bradford, West Yorkshire, BD3 0AE, United Kingdom.

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Eligibility & Account Responsibilities

  • By placing an order, you confirm that you are at least 18 years old or accessing the site with the involvement and consent of a parent or guardian.

  • You are responsible for ensuring that all information provided during checkout (including delivery addresses and contact details) is accurate and complete.

3. Product Information & Pricing

  • We make every effort to display the colors, specifications, and details of our products accurately. However, actual colors may vary depending on your screen settings.

  • All prices listed on our store are in GBP (£).

  • We reserve the right to correct pricing errors or modify prices without prior notice. In the event of a pricing error on an item you ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

4. Ordering & Contract Formation

  • When you place an order, you will receive an automated email acknowledging receipt of your order. This acknowledgment does not constitute legal acceptance of your order.

  • A binding contract between you and Faid Store Shop is formed only when we dispatch your order and send you a dispatch confirmation email.

  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

5. Shipping & Delivery

  • We deliver across the United Kingdom.

  • Total Delivery Time: Our standard total delivery time is 3–5 Business Days.

  • Delivery times are estimates and may be subject to minor delays due to unforeseen courier or weather conditions. Faid Store Shop is not liable for indirect losses caused by delivery delays beyond our control.

6. Cancellation & Consumer Right to Cancel (UK Regulations)

Under the Consumer Contracts Regulations 2013:

  • You have the legal right to cancel your order within 14 days of receiving your items without giving any reason.

  • To exercise your right to cancel, you must notify us in writing via email at support@faidstore.shop before the 14-day period expires.

  • Items must be returned in their original, unused condition and original packaging. Return shipping costs are the responsibility of the customer unless the item received was incorrect or faulty.

7. Faulty or Damaged Goods (Consumer Rights Act 2015)

  • Under the Consumer Rights Act 2015, products supplied must be of satisfactory quality, fit for purpose, and as described.

  • If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@faidstore.shop with your order number and photographic evidence.

  • If a product is verified as faulty upon receipt, you are entitled to a full refund, replacement, or repair in accordance with your statutory rights under UK law.

8. Limitation of Liability

  • Faid Store Shop shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

  • Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

9. Intellectual Property

All content on this website—including text, images, graphics, logos, and layout—is the property of Faid Store Shop or its content suppliers and is protected by UK and international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page with an updated effective date. Continued use of our site after changes are posted constitutes acceptance of those changes.

Customer Support & Business Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • Business Name: Faid Store

  • Email: support@faidstore.shop

  • Phone: +44 7868 3324 74

  • Address: 219 Tennyson Place, Bradford, West Yorkshire, BD3 0AE, United Kingdom

Operating Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (Greenwich Mean Time - GMT)

  • Saturday & Sunday: Closed

Delivery & Support Promises:

  • Total Delivery Time: 3–5 Business Days

  • ⏱️ Our Response Promise: We aim to reply within 24 hours.